What is your returns policy?
If you are not satisfied, we will gladly exchange or refund your order within 30 days of receipt. Make sure the products are new and unworn with original tags attached to them and in their original packaging.
Can I return sale items?
Orders can be exchanged for different sizes if available. Please note that change of mind cannot be offered for sale items. In situations where the item cannot be exchanged, we will offer store credit.
What if I want a different size instead?
The quickest way to secure the right size is to place a new order online. You can then return your unwanted items for a refund or credit, as per our returns policy.
My items are faulty/incorrect
Please email us at firstname.lastname@example.org to advise of any issues with the items in your order so we can sort out a replacement/refund as soon as possible. If you need to send any of these items back to us, we’re happy to reimburse your return shipping costs.
Do I have to pay for return shipping?
Yes, you are responsible for posting your return back to us. Feel free to choose the shipping method that best suits you, however, we do suggest a tracked method. If you are returning an item due to it being faulty or incorrectly sent, we will gladly reimburse your postage costs (just get in touch with us first).
How long does it take to receive a refund/credit?We aim to process your return within 3 business days of receiving your order. We’ll let you know when your refund or credit has been processed.
We develop our products according to the highest standards of manufacturing processes. All our products are made from high-quality fabrics and with proper care will exceed your expectations. If you suspect your garment to be faulty, please reach out to our team and we will inspect your item. If found faulty, we will look to repair or replace (at no cost to the customer) any garment that appears to have manufacturing faults- including seams, hardware, and/or material abnormalities.
All our products use premium YKK zippers. Improper use can cause strain on zips and they can wear easily. If the break is deemed a manufacturing fault upon inspection then a replacement or repair can be offered.
Simply click here to read more about our garment care instructions. We have a strict policy to assure that these instructions are followed at all times.
Please note: Pedalista has a strict 12-month Warranty period from receipt date.
What is not covered?
Our warranty does not cover custom products, damages that result from accidental damages sustained in a crash. It does not cover standard wear and tear or damages such as abrasion, scratches or fading, improper storage or washing, and/or contacts with inks or sunscreen.
Please note that we use sublimation prints technology and it is common and in the nature of the fabric to have slight color bleed and variation around the print and this is unavoidable. Therefore the garment itself is not considered defective.
Crash ReplacementAccidents happen. We offer up to 25% off replacement kit for products purchased in the last 12 months. Please get in contact with us at email@example.com with proof of purchase and photos of the garments.
How to Return Items
Before you return the items, please email us at firstname.lastname@example.org and let us know that you are returning an item.
When returning items please wrap the package securely, include a note with your full name and order number, and send to:
ATTN: Pedalista Returns
1449 Kennedy Ave
Louisville, CO 80027
Once we have received the returned products, exchanges will be processed within 2 business days, and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.
Pedalista takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance or utilize tracking technology.